1.How can I find a product?

Our products are organized in Computer Hardware section, PC & Laptops sections, LCD & Monitors sections, and Phone Accessories. If you don’t know which sections that the product is belonging to, type the product you want to find in the search engine box, which is located in the middle of the page.

2.What forms of payment do you accept?

We currently accept Visa, MasterCard, Discover, American Express, and PayPal. Cash and Check Payment is only acceptable at our local stores.

3.Do you have a toll-free number?

Yes. Call us at 1-718-676-4116.

4.Is it safe to use my credit card on your website?

Yes. For protecting our customer’s personal information, we use an array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.For further information.

5.How can I sign up an account with 168PC?

Go to My Account and fill out the form. Every time you want to look at your account, just type in the user name with the password that you filled in the form.

6.Can you ship to an address other than my billing address?

Yes, but the alternate shipping addresses needs to be on file with the bank that issued the credit card. Please have the alternate shipping address on file in the notes or memo section of your credit card account. We take this measure to protect our customers and ourselves from credit card fraud.

7.Do you offer in store pick up?

Yes. You can pick your order at our Computer Store 8612 25th AVE, Brooklyn N.Y. 11214.

8.How can I return my item?

If you are not satisfied with our product, you can return your item(s) for a full refund within 30 days of purchase. Only acceptable for unwrap, unused, and in the original packaging item(s).Email us at order@168pc.net and ask for returning instruction. We will send you a detail instruction on how to return the item.

9.How long does it take for me to get a refund?

It may take 4-5 business days for your return to reach the fulfillment centers. Once it is received and inspected by the fulfillment centers (usually within 72 hours of the receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 14 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post your account.

10.Do you charge sales taxes on any items?

Yes. We are required by law to collect sales tax on orders shipped within the United States and its territories. The amount of tax will be added to your merchandise total and displayed on your final order confirmation.

11.Can I return the product to one of your local stores?

No. All Item(s) must be shipped back to our warehouse with unwrap, unused, and within the original package.

12.What is your shipping and return policy?

We currently use UPS or USPS for our shipping service. 30 Day Money-Back Guarantee. You may return your item within 30 days from the order day for a full refund of the purchase price, minus the shipping and handling, gift wrap, and/or order charges. Item(s) must be returned in good condition, either used or unused, in the original boxes (whenever possible), and with all paperwork and accessories to ensure full credit. Please go to Return Policy page for detailed information.

13.How can I update my personal account information?

You will first login to My Account and click on Account Information to update your information.

14.The item that I want is out of product, what should I do?

You may email us at service@168pc.net to inquire about the product you want. We will reply you the detailed about the information about the product as soon as possible.

15.What is the shipping rate?

The shipping rate is according to the USPS Flat Rate and domestic shipping rate is $6.95 regardless of total items order. FREE Shipping for all Laptop AC Adapters.

16.When will my item(s) ship?

We will ship your order within 1-2 business days after you place your order.

17.How can I track my order?

We will email you with the tracking number while we shipped the item(s) out. You may also view your order and shipping status by login to MY ACCOUNT and click on MY ORDER.

18.I was not able to take delivery of my package and the carrier returned it to 168pc.net. How do I get the package shipped back to me? How do I get a refund?

When a packaged is returned to 168PC.net because the carrier is not able to make delivery due to action, inaction, or absence of the recipient, we will refund your credit card less shipping charges and the item(s) will be returned immediately to inventory. You may need to purchase the item(s) again. If you believe a shipment was returned to us due to an error on our part or on the part of our carrier, please emails us at service@168pc.net to arrange a refund of shipping and return fees.

19.The package I received from 168PC.net looks like it was damaged in shipment. What should I do?

Please contact us at 1-718-676-4116 or email us service@168pc.net. We will schedule a carrier driver to follow up. Please keep the original box and packaging material, as this will be needed to file a damage claim with the carrier. A replacement will be shipped once the damage claim is filed and we have a response from the carrier.

20.Do you have warranty on your product?

Software and Accessories is handled by the manufacturer. Computer hardware has 30 days warranty. We offer warranty for our custom computers built by 168 computer LLC.

21.What should I do if I received the wrong item(s)?

You should contact us at 1-718-676-4116 or email us service@168pc.net. We will ship the correct item within 2 business days (determined on a case-by-case basis). We will provide you with instruction for returning the wrong item.

22.What should I do if I am missing an item from an order?

You should contact us at 1-718-676-4116 or email us service@168pc.net. We will ship the correct item within 2 business days (determined on a case-by-case basis).

23.Do you take international order?

We currently ship our products within the United States.

24.Why don’t you provide international shipping service?

Due to the different of the currency and payment method, we currently not provide any international shipping service.

25.If I don’t want the item(s) that I put in my Shopping Bag, how can I remove it?

Click the REMOVE button in front of the item(s) in the Shopping Bag page.

26.What is the status of my RMA (Return Merchandise Authorization)? When will a replacement be sent?

Once we have received your returned item in our warehouse it normally takes between 7 to 10 business days to process the RMA. If you return is tested and found to be in working order, we will return the item to you. If the return tests as defective we will send a replacement from our warehouse. If we do not have a replacement or a suitable alternative to fulfill the RMA, we will notify you that your RMA has been changed to an in-house credit. For RMA status inquiries please contact us at 1-718-676-4116 or email us service@168pc.net.

27.How do I apply an in-house credit?

To apply an In House Credit, log in to your account, locate the green “Apply In-House Credit” field (found at the bottom of the address verification page just after you log in with your Email address and password) and enter one of the following: Credit Memo number, Order number, RMA number, Customer ID number. Your customer ID and Account Number are located in the top right hand corner of the Order that you received with your order. A credit Memo or RMA number would have been issued by a Customer Service or Technical Support Representative.

28.Can I cancel my order after the order has been sent to the warehouse?

We cannot make any changes at that point. You may need to contact Customer Service at 1-718-676-4116.

29.Warning for using certain products.

Certain motherboards, main boards, circuit boards and accessories may contain lead solder. Lead is a chemical that may harmful to human. Due to the harmful chemical materials, please wash hands after handing such internal components and avoid inhalation of fumes if heating solder

30.Further question that is not on the list above.

Contact us at 1-718-676-4116 or email us at service@168pc.net